2 0 1 4 S U S T A I N A B L E D E V E L O P M E N T R E P O R T / 3

16 SUSTAINABLE DEVELOPMENT POLICY

18 Developing innovative energy management solutions for our customers

28 Improving the environmental performance of our operations

40 Engaging and supporting our employees

50 Promoting responsible practices in the value chain

56 Improving access to energy efficiency for all

66 EXTRA-FINANCIAL RATING A recognized commitment

68 SOCIAL AND ENVIRONMENTAL INDICATORS

70 UNITED NATIONS GLOBAL COMPACT

Communication on progress