2 0 1 4 S U S T A I N A B L E D E V E L O P M E N T R E P O R T / 1 6
18 DEVELOPING INNOVATIVE ENERGY MANAGEMENT
SOLUTIONS FOR OUR CUSTOMERS to help them optimize their energy consumption
28 IMPROVING THE ENVIRONMENTAL PERFORMANCE
OF OUR OPERATIONS in order to help preserve the world s natural resources
and ecosystems
40 ENGAGING AND SUPPORTING OUR EMPLOYEES
to guarantee them good working conditions and motivating career opportunities
50 PROMOTING RESPONSIBLE PRACTICES IN THE VALUE CHAIN
to ensure the respect of the environment and the health, safety and security of employees and customers
56 IMPROVING ACCESS TO ENERGY EFFICIENCY FOR ALL
to support civil society in the fight against fuel poverty and to promote the energy transition
OUR SUSTAINABLE DEVELOPMENT POLICY