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18 DEVELOPING INNOVATIVE ENERGY MANAGEMENT

SOLUTIONS FOR OUR CUSTOMERS to help them optimize their energy consumption

28 IMPROVING THE ENVIRONMENTAL PERFORMANCE

OF OUR OPERATIONS in order to help preserve the world s natural resources

and ecosystems

40 ENGAGING AND SUPPORTING OUR EMPLOYEES

to guarantee them good working conditions and motivating career opportunities

50 PROMOTING RESPONSIBLE PRACTICES IN THE VALUE CHAIN

to ensure the respect of the environment and the health, safety and security of employees and customers

56 IMPROVING ACCESS TO ENERGY EFFICIENCY FOR ALL

to support civil society in the fight against fuel poverty and to promote the energy transition

OUR SUSTAINABLE DEVELOPMENT POLICY